Booking terms & conditions.
LMC RACQUETS CLUB LTD - BOOKING TERMS AND CONDITIONS
These Booking Terms and Conditions, together with our Privacy Policy and any other written information we brought to your attention before confirming your booking, set out the terms of your booking with LMC Racquets Club Ltd ("we" or "us"). Please read them carefully as they outline our respective rights and obligations. References to "you" and "your" include the first-named person on the booking and all persons on whose behalf a booking is made or any other person added or transferred to a booking.
By making a booking, the first-named person on the booking agrees on behalf of all persons detailed in the booking that:
He/she has read these terms and conditions and agrees to be bound by them;
He/she consents to our use of information in accordance with our Privacy Policy;
He/she is over 18 years of age and has legal authority to enter into a binding contract.
These conditions apply to all bookings made with us where we act as the package organiser, providing a package including tennis, padel, transportation, and accommodation. We do not provide flights.
1. Booking
1.1 When you make a booking, you confirm that you have the authority to accept these conditions on behalf of all members of your party and that you are responsible for all payments due from each member.
1.2 A booking is confirmed only once we issue a confirmation invoice and receive the required deposit or full payment in cleared funds.
1.3 It is your responsibility to check all booking details upon receipt of documents. Any errors must be reported immediately as changes may not be possible later.
1.4 The information you provide will only be shared with relevant suppliers or authorities as necessary for your booking.
2. Payment
2.1 A deposit or full payment is required at the time of booking. If a deposit is paid, the remaining balance must be settled by the due date specified at the time of booking.
2.2 Failure to make full payment by the due date may result in cancellation of your booking and applicable cancellation charges as detailed in Section 7.
3. Special Requests
3.1 Any special requests (e.g., dietary requirements, mobility assistance) should be communicated at the time of booking. We will forward all requests to the relevant supplier or representative; however, we cannot guarantee that they will be fulfilled and accept no liability if they are not.
4. Insurance
4.1 It is a condition of booking that you have adequate travel insurance covering:
Cancellation fees;
Medical assistance, including repatriation;
Loss of baggage and personal belongings.
4.2 We are not liable for any losses that could have been covered by insurance.
5. Accommodation and Standards
5.1 Accommodation ratings are provided by suppliers and may vary between countries.
5.2 Check-in times generally range between 12:00 PM and 3:00 PM, while check-out times are typically between 10:00 AM and 12:00 PM. Variations may apply depending on the property booked.
6. Supplier terms and conditions
6.1 As a travel package provider, we combine services from various suppliers to create your travel package.
Each accommodation provider has its own terms and conditions that apply.
6.2 Some suppliers may limit or exclude their liability. Copies of their terms are available upon request.
Below, you will find the terms and conditions of our most frequently used suppliers. For any providers not listed, a copy of their terms and conditions will be included with your booking confirmation. Some suppliers may limit or exclude their liability. Copies of their terms are available upon request.
7. Cancellations and Changes
7.1 If you wish to cancel your booking, you must notify us in writing.
Cancellation charges will apply based on the time of cancellation:
More than 60 days before arrival: Loss of deposit
30-59 days before arrival: 50% of total booking cost
Less than 30 days before arrival: 100% of total booking cost
7.2 Any requested changes to a confirmed booking will be subject to availability and additional charges, if applicable.
7.3 If unforeseen circumstances require us to make significant changes to your booking, we will notify you as soon as possible and, where feasible, offer suitable alternatives. You may choose to:
Accept the revised arrangements,
Receive a full refund of all monies paid, or
Accept a credit for future travel, subject to availability.
Examples of significant changes include the unavailability of your requested accommodation, travel dates, or sports package.
8.Financial protection
We are members of the Travel Trust Association, member number abcd123. Your financial protection for our package holidays is secured through our TTA membership. All payments are held in a TTA trust account, ensuring that in the unlikely event of our insolvency or any part of your trip not being provided, you will receive your package holiday, a refund, or, if you are already abroad, repatriation.
Who Is Travel Trust Association?
The Travel Trust Association is a travel trade association. Our membership base consists of Travel Agents, Tour Operators and Travel Organisers.The Travel Trust Association exists in order to provide you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to our members is protected by the Travel Trust Association.
What does it mean if a company are a member of Travel Trust Association?
it means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.
All members of the Travel Trust Association have to abide by the members Code of Conduct. This is to ensure that the customers receive the best possible service.
How does Travel Trust Association provide 100% financial protection for me?
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers’ money.Your money remains in the Trust Account is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.
In addition to being held in trust, your monies are also insured.
A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.
It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked.
Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to a Travel Trust Association member. You will need to take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc. The Travel Trust Association member will be able to provide you with a travel insurance policy.
8. Fitness to Participate
8.1 It is your responsibility to ensure that all participants are fit to engage in the activities included in the package. Any relevant medical conditions must be disclosed at the time of booking.
8.2 If you have an injury or disability or special requirements, we will make reasonable inquiries with our suppliers regarding suitability for the program.
9. Conduct, behavior and complaints
9.1 You are responsible for ensuring that you and all members of your party behave appropriately during your stay and participation in activities.
9.2 If you, or any member of your party, cause damage to any accommodation in which you are staying or to any property of suppliers of tours, excursions or other elements of your holiday arrangements, you must fully reimburse the accommodation provider or relevant supplier concerned for the cost of the damage before the end of your holiday (if the cost has been established by then), or as soon as it has been established if later. You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us by the relevant supplier or third party as a result of such damage caused
9.3 We reserve the right to terminate your participation in the package without a refund if your behavior is deemed unacceptable by our staff or suppliers.
9.4 If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier, sports provider) immediately, who will endeavor to put things right. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and whilst in resort.
9.5 If your complaint is not resolved locally, you must submit your complaint in writing within 28 days of your return.
10. Passports, Visas & Health Requirements
10.1 You are responsible for ensuring that you comply with all passport, visa, and health requirements relevant to your travel.
10.2 We are not liable if you are unable to travel due to non-compliance with entry requirements.
11. Liability & Force Majeure
11.1 We accept responsibility for ensuring the package provided is as described and of a reasonable standard.
11.2 We are not liable for unforeseen events such as:
Travel disruptions (e.g., strikes, natural disasters, pandemics);
Injury, loss, or damage not directly caused by our negligence.
Any force majeure event beyond our reasonable control, including but not limited to war, civil strife, terrorist activity, extreme weather conditions, government action, or industrial disputes.
11.3 In the event of force majeure, we will not be liable to provide refunds or compensation.
12. Delays and Travel Disruptions
12.1 We are not responsible for any travel delays due to external factors, including but not limited to weather conditions, strikes, or technical issues with transportation providers.
12.2 If delays affect your ability to participate in booked activities, we will make reasonable efforts to reschedule but cannot guarantee availability or refunds.
13. Data Protection & Privacy
13.1 We process your personal data in accordance with our Privacy Policy.
13.2 Your information is used solely for booking and administrative purposes and shared only with relevant parties.
These Booking Terms and Conditions form the basis of your contract with LMC Racquets Club Ltd. By proceeding with your booking, you agree to abide by these terms.